Shipping Policy

CareTouch™ | Last updated: October 11, 2026

At CareTouch™, we understand how important it is to receive your order safely and on time. We work with our shipping partners to provide reliable international delivery and keep you informed throughout the process.

1. Order Processing

Orders are typically processed within 1– 5 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

2. Estimated Delivery Times

We offer international shipping to selected countries.

Our estimated standard delivery time is:

6–12business days after dispatch for most supported destinations.

Delivery times may vary depending on your location, local courier services, customs procedures and seasonal demand.

Some remote destinations or countries with additional customs restrictions may require longer delivery times.

All delivery estimates are approximate and are not guaranteed unless expressly stated otherwise.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout before payment.

Any available shipping promotions or discounts will be clearly indicated on our website.

We do not charge additional shipping fees after an order has been confirmed, except where separately agreed with the customer.

4. Order Tracking

Once your order has shipped, we will send you a confirmation email containing your tracking number and tracking instructions, when provided by the carrier.

Tracking information may take 24–72 hours to become available after dispatch.

If you experience difficulties tracking your order, please contact our customer support team.

5. International Shipping and Customs

International shipments may be subject to customs inspections, import duties, taxes or